To protect content owners, there are a couple situations where our refund is not applicable:
when an alleged infringer files a DMCA Takedown counterclaim that is found to be valid or accepted by the ISP/OSP.
If the ISP/OSP does not follow DMCA policy or act in its enforcement of copyright infringement.
professional DMCA Takedown staff advise the conditions of the takedown are not eligible for a refund.